What is the return policy offered by Wood Adora?

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No returns are allowed. However, if the product received is damaged/defective/Wrong, then please report the issue to our customer support team within 24 hrs of delivery.

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You may choose one of the following:

• Get the product re-delivered or

• Opt for a refund in the form of a gift certificate (refunded within 24 hours) or

• Refund in the original mode of payment (amount shall reflect in your account within 7-10 working days)

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To contact our customer support team, email us at info@woodadora.com or Call Us as per your convenience (working hours are 7am-1am; all 7 days)

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Can I opt for refund everytime?

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We do not offer refund in the following cases:

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• If items are delivered to an incorrect address provided by the sender.

• If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.

• If product quality concerns are caused by improper handling of the product.

• Cancellatiion/Modification request made within 24hrs for domestic order, or within 48hrs for international order prior to the date of delivery.

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When will the Refund amount get credited to the original mode of payment?

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Online refund is credited directly to the original mode of payment which was used at the time of placing the order.

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• If your bank offers Instant refund or for payment wallets, then the amount shall get credited within 24 hours.

• If your bank does not offer Instant refund, then the amount shall get credited within 7-10 working days.

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What if amount is debited from my bank account/wallet but order not placed?

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In case the order is not confirmed but amount is debited from your account but the payment is not received by us, an auto refund is issued in 24-48 working hours.

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Alternatively you can contact our customer support team by mailing at info@woodadora.com or Call Us as per your convenience (working hours are all 7am-1am; all 7 days)